Tom Tullis

Professor, Bentley University

Thomas S. (Tom) Tullis., Ph.D., has more than 40 years of experience in human factors, usability, and user experience research.  He has published over 70 papers and holds eight U.S. patents. In his career, he has worked on things as diverse as the design of NASA’s International Space Station to a wide variety of web sites and apps. He has conducted or overseen hundreds of usability studies.

Tom retired as Vice President of User Experience Research at Fidelity Investments in 2017 after 23 years with the company. He was instrumental in the development of their user research team and state-of-the-art Usability Labs.  Prior to Fidelity, he held positions at Canon Information Systems, McDonnell Douglas, Unisys Corporation, and Bell Laboratories.

He received the Lifetime Achievement Award from the User Experience Professionals Association (UXPA) in 2011 and was inducted into the CHI Academy of ACM SIGCHI in 2013. He is also an Adjunct Professor at Bentley University, where he teaches in the graduate program in Human Factors in Information Design.

He is co-author of the books “Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics” and “Beyond the Usability Lab: Conducting Large-scale User Experience Studies.” Tom can now be found at

Talks and workshops: