Past Events

Past talks and workshops

Moving beyond service delivery to service design

This workshop will focus on the discipline of Service Design – the practice of planning and organizing an ecosystem of channels and interactions to deliver a seamless and fulfilling experience to users.

  • 2016
  • Apr 18th
  • 12:30 pm
Moving beyond service delivery to service design
Portrait of Marie Serano
Portrait of Katherine Monteith

Object-orientated UX (OOUX)

This full day workshop will take you on an in-depth, hands-on journey through basics of object-oriented UX (OOUX), as introduced in Sophia Voychehovski’s acclaimed A List Apart article.

  • 2016
  • Aug 18th
  • 8:00 am
Object-orientated UX (OOUX)
Portrait of Sophia Voychehovski

Building a more awesome government

Join Deputy Administrator Haley Van Dyck and Designer Steph Nguyen as they discuss how the United States Digital Service, a startup at the White House, is using technology and design to deliver better services to the American people.

  • 2016
  • Aug 18th
  • 8:55 am
Building a more awesome government
Portrait of Haley Van Dyck
Portrait of Stephanie Nguyen

Shaping signals: Preparing for the future through speculative design

This talk will walk through selected projects that play in the realm of speculative design and make the case for how it can be used to understand different challenges the future may hold.

  • 2016
  • Aug 18th
  • 10:30 am
Shaping signals: Preparing for the future through speculative design
Portrait of Phil Balagtas

Design minds on decision making

In this workshop, Stefanie Norvaisas, Design Concepts’ Director of Research & Strategy and Dave Franchino, President of Design Concepts, will explore decision-making theory and introduce methods, principles, and tools to help management and key stakeholders coalesce behind effective design strategy despite widely diverse perspectives.

  • 2016
  • Aug 18th
  • 1:15 pm
Design minds on decision making

Big UX problems and how to solve them

Sophia Voychehovski will help you untangle complexity.

  • 2016
  • Aug 18th
  • 3:35 pm
Big UX problems and how to solve them
Portrait of Sophia Voychehovski

Why we need to think beyond the website

Our path to a more functional digital world may begin by changing a single word.

  • 2016
  • Aug 28th
  • 9:45 am
Why we need to think beyond the website
Portrait of Brian Hawkins

Introduction to Service Design

In this talk, we’ll draw on learnings from client case studies, basic service design theory, and a few tip and tricks we’ve learned along the way in order to introduce you to the practice of service design.

  • 2016
  • Aug 28th
  • 2:05 pm
Introduction to Service Design
Portrait of Marie Serano
Portrait of Katherine Monteith

Lead by design

By stepping up and leading by design, we can create lasting impact, transform organizations and successfully tackle the most challenging problems.

  • 2016
  • Aug 28th
  • 4:25 pm
Lead by design

Design Sprints

In this workshop, small groups will work their way through each phase of a design sprint.

  • 2017
  • Apr 27th
  • 9:00 am
Design Sprints
Portrait of C. Todd Lombardo

Designing research studies with the Ncredible Framework

Discover a framework and process for socializing and rationalizing study designs with your stakeholders.

  • 2017
  • Aug 17th
  • 9:00 am
Designing research studies with the Ncredible Framework
2017 portrait of Meena Kothandaraman
Portrait of Zarla Ludin

Integrating accessibility across the design and development life cycle

In this workshop, Karl Groves will explore ways for integrating accessibility into software development. Whether you work in a large or small organization, follow an agile or waterfall process, are experienced or just starting out, this workshop will guide you toward reliably developing accessible and usable products.

  • 2017
  • Aug 17th
  • 9:00 am
Integrating accessibility across the design and development life cycle
Portrait of Karl Groves

Finding a better frame: Telling more effective stories

Moira O’Neal will lead this half-day workshop highlighting lessons learned about how to effectively tell stories for understanding and to drive systems-level social change.

  • 2017
  • Aug 17th
  • 9:00 am
Finding a better frame: Telling more effective stories
Portrait of Moira O'Neal

Hypothesis Trees: Divergent thinking to solve real problems and meet business goals

In this workshop, we’ll take a real business/organization around the corner from the event as an example, and use a Hypothesis Tree to give structure to our divergent thinking.

  • 2017
  • Aug 17th
  • 1:30 pm
Hypothesis Trees: Divergent thinking to solve real problems and meet business goals
Portrait of Tobias Ahlin

Telling Stories for Social Change

For over a decade, the FrameWorks Institute has been conducting original research into how to most effectively communicate about and further public understanding of complex social issues—the environment, government, race and racism, children’s issues, and health care, among others.

  • 2017
  • Aug 18th
  • 10:00 am
Telling Stories for Social Change
Portrait of Moira O'Neal

Putting user research data to work

Putting user research data to work

  • 2017
  • Aug 18th
  • 10:45 am
Putting user research data to work
Portrait of Leah Udja

How service design is shifting the way we think about user-centered experiences

The service shake-up: How service design is shifting the way we think about user-centered experiences

  • 2017
  • Aug 18th
  • 10:45 am
How service design is shifting the way we think about user-centered experiences
Portrait of Roshelle Ritzenthaler

Why my chatbot startup is still bullish on humans

Why my chatbot startup is still bullish on humans

  • 2017
  • Aug 18th
  • 10:45 am
Why my chatbot startup is still bullish on humans

What is this thing and what does it do?

In this talk, Karl provides important technical insight into accessibility by describing the interactions between HTML/ CSS/ JavaScript, the DOM, the BOM, Accessibility APIs and Assistive Technologies.

  • 2017
  • Aug 18th
  • 11:15 am
What is this thing and what does it do?
Portrait of Karl Groves

Effective and nuanced innovation with Design BETs

In this talk, we’ll explore what causes innovations and companies to fail to produce something of value, and how to fix it.

  • 2017
  • Aug 18th
  • 1:00 pm
Effective and nuanced innovation with Design BETs
Portrait of Tobias Ahlin

How design helps The New York Times build better stories

Meghan Louttit will offer a behind-the-scenes look at how design teams at The Times collaborate with content desks and other visual teams to build experimental story forms and apply design principles in the newsroom in an effort to redefine core storytelling structures.

  • 2017
  • Aug 18th
  • 3:00 pm
How design helps The New York Times build better stories
Portrait of Meghan Louttit

Neon: Finding design freedom in a constrained medium

Finding design freedom in a constrained medium

  • 2017
  • Aug 18th
  • 3:45 pm
Neon: Finding design freedom in a constrained medium
Portrait of Tom Zickur

Are we responsible for the things we forget?

How much can we (and should we) be responsible for the things we forget? And what can we do to be better in the future?

  • 2017
  • Aug 18th
  • 4:05 pm
Are we responsible for the things we forget?
Portrait of Emilegh Barnes

Building (and sustaining) an inspiring design culture

Russ Wilson will share his insights into how to build and sustain a robust design culture, whether your design team is large and distributed, small and siloed, or even just you. He’s passionate about helping you integrate design thinking into your organization, and rallying people together in pursuit of solving problems.

  • 2017
  • Aug 26th
  • 9:15 am
Building (and sustaining) an inspiring design culture
Portrait of Russ Wilson

Applying qualitative research practices to government initiatives

Meena Kothandaraman of twig+fish will give a summary of the five-phased approach, and success factors of applying a credible approach to qualitative research.

  • 2017
  • Aug 28th
  • 1:45 pm
Applying qualitative research practices to government initiatives
2017 portrait of Meena Kothandaraman

Salary negotiation for people in tech

Salary negotiation for people in tech

  • 2017
  • Aug 28th
  • 2:30 pm
Salary negotiation for people in tech
Portrait of Ashley Doyenne

Small but mighty: Why microcopy matters

Why microcopy matters

  • 2017
  • Aug 28th
  • 2:30 pm
Small but mighty: Why microcopy matters
Portrait of Caroline Sober-James

Designing Games for Learning and Research

Designing Games for Learning and Research

  • 2017
  • Aug 28th
  • 2:30 pm
Designing Games for Learning and Research

User Experience Team of One

A one-day workshop with UX expert Leah Buley, author of The User Experience Team of One: A Research and Design Survival Guide.

  • 2018
  • Apr 25th
  • 8:30 am
User Experience Team of One
Portrait of Leah Buley