10:00 am @ Great Hall, 4th floor
Following her keynote, “10 Ways to Have a Better Conversation, this mini-workshop with Celeste Headlee will give you concrete actions to improve your conversational skills and to broaden your view on what constitutes good conversation.
When your job hinges on how well you talk to people (and any job that involves working with users does), you learn a lot about how to have conversations – and that most of us don’t converse very well. Celeste knows the ingredients of a great conversation; honesty, brevity, clarity and a healthy amount of listening. She argues that listening is the true power of what separates those of us who can gain a competitive advantage in whatever it is we are trying to achieve. Knowing what conversational tool should be used (and when) is critical to cultivating relationships.
Celeste will walk you through a series of 10 interactive exercises to help you practice the core concepts of productive listening and having a healthy, two-sided conversation.